Privacy Policy

This Privacy Policy explains how Dr Anneliese Schwellnus (“the practice”, “we”, “us”) collects, uses, stores and protects your personal information when you visit this website or contact the practice, in line with the Protection of Personal Information Act, 2013 (POPIA).

Information We Collect

We may collect the following information when you interact with this website:

• Contact details you provide, such as your name, phone number and email address, when you WhatsApp us, email us or book a consultation.
• Health information you choose to share with us during a consultation or when arranging your care.
• Basic technical information (such as browser type and general location) collected automatically by our hosting provider for security and performance purposes.

How We Use Your Information

We use the information we collect to:

• Respond to enquiries and arrange consultations.
• Provide medical care and maintain accurate patient records.
• Meet our legal and regulatory obligations, including those set by the Health Professions Council of South Africa (HPCSA).

We do not sell, rent or trade your personal information to third parties for marketing purposes.

Health Information

Health information is treated as special personal information under POPIA. It is collected and used solely to provide you with appropriate medical care, is accessible only to those directly involved in that care, and is retained in line with the record-keeping requirements applicable to medical practitioners in South Africa.

Sharing of Information

We do not share your personal information with third parties except where necessary to provide your care (for example, with a laboratory processing bloodwork), where required by law, or where you have given your consent.

Cookies

This website uses limited cookies, described in our Cookie Policy.

Data Security

We take reasonable technical and organisational measures to protect your personal information against loss, unauthorised access, and disclosure.

Your Rights

Under POPIA, you have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or outdated information.
• Request deletion of your personal information, subject to our legal and medical record-keeping obligations.
• Object to the processing of your personal information in certain circumstances.
• Lodge a complaint with the Information Regulator of South Africa.

Third-Party Links

This website links to third-party organisations, including those listed on our Partners page. We are not responsible for the privacy practices of those websites.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

For any questions about this policy or your personal information, contact us at info@dranni.co.za or 19 Montrose Crescent, Helena Heights, Somerset West.